Return policy

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Return Policy:

María, full of grace, will make the change by size or reference in the following cases :

  • Products in Sale do not have exchange or money back.
  • Products in the custom or on-demand category have no exchange or money back.
  • The product must be returned within thirty (30) calendar days after purchase.
  • The product must not be used and must be in perfect condition
  • The product must have all the labels.
  • The product must be sent to María's physical store full of grace in Cali.
  • María Full of Grace will not assume the shipping costs related to any return or exchange.
  • After 30 calendar days of the purchase, returns or exchanges will not be accepted.
  • WITHDRAWAL: five (5) business days after the purchase, the right of withdrawal will be understood as agreed by the customer when the sale is made remotely.
  • The customer must return the product to María full of grace by the same means and in the same conditions in which he received it . The transport costs and the others that the return of the good entails will be covered by the client.
  • The maximum term to exercise the right of withdrawal will be five ( 5) business days counted from the delivery of the shoes.
  • Shoes or articles in the personalized category or on request, made to measure, with their own specifications for each client, are excepted from the right of withdrawal.
  • In any case, the return of the money to the client it will be made within thirty (30) calendar days from the moment the right was exercised.